Refund Policy

We are committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase with most of our products.

This only applies to products purchased on the Total Guitar Lab platform both directly and indirectly from this site (jamesshipwayguitar.com)

For products sold on 3rd party sites (such as Amazon) you are bound by the refund policy of that particular platform.

Any cancellation request or refund request must come in through an email to our support desk- james@totalguitarlab.com Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email.

Please email james@totalguitarlab.com for answers to queries.